Helpdesk Ticketing System
HOW IT WORKS
Been away for a while? No problem: the Zammad dashboard shows you what you have missed. Be it new messages, assigned tickets, or missed calls – you are right back in the game!
Would you like to guarantee certain customers a specific reaction or solution time? Zammad helps you to meet and evaluate it. This can be configured very quickly and easily in the admin interface.
Historization of changes
That’s one reason why it is often used in banks. For example, the ticket history can be used to track who made which changes at what time.